We deeply care about you and your deployments and this is why we take support and maintenance very seriously and are proud to offer support contracts with SLAs.

Furthermore, by choosing one of our support contracts you help our QGIS sustainability initiative.

Marco Bernasocchi, CEO

Choose Your Plan

An OPENGIS.ch support contract guarantees you a team of geospatial experts at your fingertips.

Thanks to a state of the art support platform and dedicated SLAs you will always get your answers on time.

Furthermore, by choosing an OPENGIS.ch support contract you support our QGIS sustainability initiative and thus help QGIS to grow sustainably. For every support contract of 10 days r more, we donate additional days to the QGIS sustainability initiative. Instead of being forfeited, all unused hours at the end of the year of each contract are also donated to the QGIS sustainability initiative.

What is covered?

  • Current version of QGIS according to qgis.org
  • Current Long Term Release (LTR) of QGIS according to qgis.org
  • Current QField Version according to qfield.org
  • Python programming language in the context of QGIS
  • Other system components related to QGIS that are relevant to the successful operation of your geospatial infrastructure

Sample contract

Download a sample contract pdf

* All prices excluding VAT

Personal

2 Days support

2200 EUR*

Basic SLA included

No extended SLAs available

No QGIS Initiative days

Startup

5 Days support

5500 EUR*

Basic SLA included

No extended SLAs available

No QGIS Initiative days

Standard

10 Days support

11000 EUR*

Basic SLA included

Extended SLAs available

0.5 QGIS Initiative days

Business

20 Days support

20900 EUR*

Basic SLA included

Extended SLAs available

1 QGIS Initiative day

5% discount

Enterprise

50 Days support

51150 EUR*

Basic SLA included

Extended SLAs available

2.5 QGIS Initiative days

7% discount

Custom

50+ Days support

On-request*

Basic SLA included

Extended SLAs available

5+ QGIS Initiative days

8% discount

Service level agreement

Additionally to each support contract, you can order a yearly service level agreement that best suits your business’ needs.
We always do our best to get back to you as soon as possible, but in very busy times answers might take a bit longer.
We understand that having a guaranteed maximum response time can be crucial for your business, that is why we offer you the possibility to upgrade your support contract with a higher SLA.

Basic

Best effort

included

Best effort

Within one week

Business

Three day

20% surcharge

Best effort

Within 3 days

Available for contracts of minimum 10 days

Enterprise

Next day

on-request

Best effort

Next working day

Available for contracts of minimum 10 days